You can pay cash in Euros, US dollars or British Pounds. Please send the payment in an envelope to:

Azarius Reform International
Postbus 3458
1001AG Amsterdam
The Netherlands

The minimal amount for cash payments is 25 Euro, excluding shipping costs.

For other payment options please have a look at our Order information page

Important note: Sending cash is at your own risk. Consider sending it by registered mail. We advise you to send it in a medium sized envelope without coins or any other signs that reveal the contents of the envelope.

No sorry payment by Western Union is not possible anymore.

ll payment options your can find here : http://www.azarius.net/order/payment/

You can just pay to the post man in your own currency when the parcel arrives. If you are not able to pay the parcel you can pick it up later at the post-office. Please pick it up on time, otherwise it will be sent back to us !

I am afraid it is impossible to pay by credit card at this moment.

We are trying very hard to find a better solution to proceed the credit card payments. Unfortunately most credit card companies are situated in the USA and they prefer not to have relationships with our kind of business.

There are several other payment methods to choose from. Check http://www.azarius.net/orderinfo.php#paymentinfo and click on the payment method you would like to use.

These are the data you need to make a transfer to our German bank account :
If you transfer from an account in Germany you do not need the IBAN and SWIFT codes.

Account : 3212.43.672
Address Bank : Postbank Ludwigshafen
67076 Ludwigshafen
Owner Account : Herbaldistribution (Azarius)
Postbus 3458
1001AG Amsterdam
Die Niederlande
BankLeitZahl : 54510067
SWIFT / BIC : PBNKDEFF545
IBAN : DE54 5451 0067 0321 2436 72

This is the information you need:

Dutch account

Giro Account : 71.95.476
Address Bank : Postbank, Foreign Operations
Postbus 1800
1000BV Amsterdam
The Netherlands
Phone Bank : +31 (0)26 4422462
Owner Account : Azarius
Postbus 3458
1001AG Amsterdam
The Netherlands
SWIFT-address : PSTBNL21
IBAN : NL60 PSTB 0007 1954 76

As is stated in our order conditions: The products must be legal in the country you order from. All products we sell are legal in Holland, however we cannot check the legal status of a product in every single country. It is your responsibility to check the legal status of a product.

We cannot provide you with any information about how strict the customs of your country are. The laws and rules change quickly and we cannot keep the website up to date regarding this subject. We are very sorry about this.

Yes we have a money-back guarantee, you can send back any product that happened to be of unsatisfactory quality. We will refund your money.

Please contact us first before sending products back to us. We do not refund shipping costs, unless there are mistakes made on our side. Please contact us as soon as possible when you want to send back products, we do not refund orders after 31 days.

We can answer your emails in English, French, German, Dutch, Spanish and Portuguese.

But please note that emails in French, Spanish and Portuguese cannot always be answered right away, so if you want a quick answer better write us in English, German or Dutch.

No sorry, we do not have a shop in Amsterdam. We only sell over the Internet.

However we offer free shipping within the Netherlands, and quick and cheap shipping to the rest of the world.

If you forgot your password we can email you a new password. You can request this new password by clicking at the login page on: Forgot password?. We will ask you for your email address and your zip code and will send you an email with your new password.

If you do not get this email it’s always good to check your spam box. If its not there please contact our customer support.

Our website does not function correctly if your browser does not accept cookies.

Please enable the cookies in `Internet options` of your browser (Internet Explorer, Firefox ao). This way you can put products in your cart.

In MS internet explorer click on Tools -> Options and then select the Privacy options tab. The privacy settings have to be Medium-High or less for the Azarius website to function correctly.

Another source for this problem could be a firewall like ZoneAlarm. Please adjust your privacy settings in this Firewall before using the website.

If for some reason you do not receive emails from us please check your spambox to see if our email ends up there.

We try to answer all your emails within 24 hours after receiving. Please keep in mind that Azarius is closed in the weekend so any email sent on Friday will be answered on Monday.

If you want to change your email address, please make a new account on our website, because your email address is used as your login name as well. If you would just tell us your new email address, we could only change it in our database, but it\`s not connected to your account on the website, so there you would still have to use the former login.

If you want to unsubscribe to our newsletter please click on unsubscribe at the bottom of any newsletter you receive from us.

Our website does not function correctly if your browser does not accept cookies.

Please enable the cookies in the internet options of your Internet Browser. This would probably fix your login problem.

In MS internet explorer click on Tools -> Options and then select the Privacy options tab. The privacy settings have to be Medium-High or less for the Azarius website to function correctly.

If you forgot your password, you can get a new one through our website. You can do this by trying to login. then there is the option "forgot password". Click on that and a new password will be send to you.

If the problem persists: sometimes it helps to remove all cookies and restart the browser.

Until 1 hour after you made the order you can cancel it yourself. Login to our website, and click on "cancel order" in your order overview. If this does not work, please contact us as soon as possible at info@azarius.net. We can cancel it for you then. Please do not forget to mention the order code.

The minimum order amount is 25 euros to cover our shipping and handling costs. For every order it takes some work to prepare and pack everything.

If you\`re not at home, the postman will leave a note at your house, so you can pick it up at your local post office.

Sometimes the postman forgets the this note so if the package is late, you can always check yourself at the post office. You can always contact us for the track & trace code if necessary.

Please also ask your neighbours because sometimes the postman delivers a package there.

Normally the package remains with the post office for 1 to 2 weeks before they send it back to us. Please make sure you pick it up on time.

You can see when and if your order is send in your order overview. When the postal services gives us a tracking number you can also find this with your order information.

The delivery times on our website are just an indication, there could be many reasons for delays most of them pretty harmless: holidays, traffic problems, etc.

If you have not received the package on time please check your local post-office first before contacting us. Sometimes the postman also leaves your package at your neighbours.

Yes all packages are sent discretely, it will look like any other package. There will only be your address and a return address on the outside.

Some of our packages are sent with a traceable service and can therefore be traced online. This service is not available for all packages that we send. The following list shows where you can find the track and trace of your package:

Netherlands
www.tracktrace.nl

Belgium
https://www.trackntrace.be/callany.php?role=!!guest&PGCD_expaki1

Germany
www.dhl.de

Europe COD
www.dhl.de

Registered post World
http://www.upu.int/pls/ap/www_sites.display_sites?p_language=an

Express
Our Express packages within the Europe are send with UPS :
www.ups.com

Packages outside Europe are send with Fedex :
www.fedex.com

-European COD-

All European COD packages are sent through DHL, and after that they will be delivered with the local postal service in your country. The traceability can change from country to country due to differences in the postal systems.

-Registered packages-

Most registered packages can be traced throughout the whole world, check the link: http://www.upu.int/pls/ap/www_sites.display_sites?p_language=an to see if your country is supported. Packages are sent registered when the total amount exceeds a certain value and can be recognized by first letters: RR and ending on NL.