Customer ServiceShipping info


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Shipping info (United States)

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Orders will take 1 working day to be fulfilled. Keep in mind, however, that our carriers and various postal services might be facing delays due to COVID measures. These measures may impact the time it takes for your order to arrive.

After you've placed an order online, you will receive an email confirmation. This email contains a link which you can use to check the status of your order at any time. Please note that payment processing may take some time, depending on the chosen payment method.

Can I reach Customer Service by phone?

All our phone lines are closed in order to fully concentrate on answering all email inquiries. We apologise for the inconvenience.

Shipping information

Select your country below for an estimate of the delivery time

With the table below you can estimate the shipping costs. The exact shipping costs will be calculated when you place an order.

Payment options

Below you can find all available payment options and the extra costs. Click on a payment method for more detailed information.

Discreet shipping

All our packages are discreet, with only your address and a generic return address on the outside of the package.

Full insurance

All our packages are fully insured. If the products, for whatever reason, do not arrive at your address we will start an investigation at the postal service. This may take a while. Once we find out what has gone wrong with your package, we either send the package again or refund your payment.

Are you at least 18 years old?

To visit our webshop you must confirm that you are at least 18 years old.