Customer Service


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Important update: 

We can send out your order within 24 hours after we received payment. Our customer service team is still working through a backlog of inquiries but is well on its way to minimise response time. However, it may take a couple of days to answer your questions. Due to the current COVID-19 pandemic, our carriers and postal services may also experience delays in delivering your package.

We want to apologise for any inconvenience this may cause and to assure you we will do everything in our power to respond to your questions in a timely manner. We also want to thank you in advance for your patience and understanding. Stay safe, stay healthy, and stay indoors as much as possible.sible.

Many customers find the answers to their questions in the short FAQ below.

You may also take a look at our Frequently Asked Questions. If you can't find an answer to your question here, we'll be more than happy to help you out.

More information

Shipping & Returns


Other policies



Contact our staff

Contact our Customer Service

Via the contact form

Your email will be answered by a real person (not a computer!) at our Customer Service department. Our aim is to answer all emails within two business days.

We can be reached by phone on Monday - Friday from 10am -  2pm
T + 31 (0)20 489 79 14

Azarius Office

PO box 3458
1001AG Amsterdam
The Netherlands

Tax (BTW) no.: NL813268655B01
Chamber of Commerce Amsterdam: 34116510

Are you at least 18 years old?

To visit our webshop you must confirm that you are at least 18 years old.