Customer ServiceWarranty policy

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Warranty policy

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Warranty means that we as a company are responsible for the quality of our products. When selling our products, we do our best to ensure that the product meets the promised specifications. If a product does not perform as advertised, we guarantee that we will compensate you as a consumer.

A warranty policy always has three aspects: there are conditions that the product must meet before it can be returned (1. Warranty conditions), there are guidelines on the warranty period (2. Warranty period) and there are guidelines on the procedure to follow if a product is covered by the conditions and warranty period (3. Warranty policy). The guidelines for the conditions, policy and the warranty period can be found on this page.

1. Warranty conditions

A product is not covered by the warranty if:

If your product becomes defective within the warranty period and none of the above applies, then your product meets the warranty conditions and we can repair or replace it.

2. Warranty period

By using products, the quality will deteriorate over time. In general, you can assume that products in a higher price range last longer because the design takes durability into account. We use different warranty periods for different product categories. These can be found below:

Product category 1. Smartshop products, seeds, plants and grow kits

Smartshop products, seeds, plants and grow kits are natural products and as such we have a limited amount of control on their quality. The effect of smartshop products, for example, depends on the set and setting in which it is consumed, as well as the level of user experience.

For this reason, we don’t use a standard warranty period for this product category. If you’re not satisfied with one of the products from this category, please contact customer service.

Product category 2. Headshop and Lifestyle

All headshop and lifestyle items have a two-year warranty (excluding products with a limited expiration date). The effectiveness of products with an expiration date is determined by a number of factors which we have no control over (such as the interaction between the product and the user, in case of the superfoods category).

Therefore we do not use a standard warranty for this product category. If you’re not satisfied with one of the products from this category, please contact customer service.

Product category 3. Vaporizers

The warranty period for vaporizers bought through Azarius comprises two years. Some vaporizers have a longer warranty period than two years, such as extended warranty or lifetime warranty. If you have such a warranty and it has been under two years, we would more than happy to help. After the initial two tears, you should go to the website of the manufacturer and check out the warranty policy there. Please keep in mind that the warranty only applies to vaporizers that have been used correctly and that have been properly cleaned after use.

1. What does ‘limited warranty’ mean?

Limited warranty means that the warranty is not on all parts, i.e. not on the battery or other (loose) parts, such as an atomizer or mouthpieces.

2. What does ‘extended warranty’ mean?

Extended warranty means that on top of the standard two-year warranty we apply, you have a warranty for a longer period. E.g. lifetime warranty with Grasshopper, 10-year warranty with PAX. As mentioned before, in those cases where it has been over two years since purchasing, we’ll redirect you to the manufacturer’s website.

3. Special cases

There are some special cases when it comes to warranty. Below you will find the brands whose warranty differs from the standard warranty outlined above.

Grasshopper – although they offer a lifetime warranty, Grasshopper does not offer customer support; please contact us.
PAX – depending on the vaporizer, PAX offers two types of warranty: one of 10 years and a shorter one. Please contact us if you are unsure about which one you have.
Haze vaporizers – unfortunately, Haze brand does not exist any longer and we cannot offer any new vaporizers.
Verdamper - just like the Herborizer, there is no warranty if you break the glass.

4. Refurbished units

Refurbished models have one year warranty with Azarius. The manufacturer has the right to refuse the factory warranty for models that are 10 years or older.

5. Obsolete vaporizers

If a vaporizer is defective and obsolete, we will replace the device with a comparable unit within the same price range. In these cases, the warranty period is not reset: the warranty period of the initial purchase holds. It is not possible for you, as a customer, to pay extra and exchange for a more expensive model.

6. Vaporizer Consumables

Vaporizer consumables are loose parts of a vaporizer that are intended to be used and replaced after a certain period of time. If a consumable shows a manufacturing defect or turns out to be dead on arrival, we will replace it with a new one.

In general, consumables have no warranty. The following products should be categorized as consumables (note that this list is not exhaustive):

●     mouthpieces
●     screens
●     glass parts
●     accessories like concentrate inserts/capsules
●     atomizers.

7. Batteries

The warranty period for batteries comprises six months. Batteries that show manufacturing defects and those that appear to be dead on arrival, will be replaced.

8. Chargers

The warranty period for chargers comprises two years.

Double guarantee

We also offer a 30-day money-back guarantee. For our full list of terms and conditions, please see our disclaimer.

Check our order info page for more shipping and payment information.

Please contact us if you have any questions about the warranty, your order or products.

3. Warranty policy

If the product is covered by the warranty and within the warranty period, you can return it to us. We will try to fix it for you or, if that isn’t possible, replace the item. Products that are covered by the warranty will not be refunded.

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